Staff

staff-BethBeth - Front Office Patient Care Coordinator

Contact her for: Diagnostic Testing, Medical Records, Referrals, Appointments, and anything else you need.

Hi, my name is Beth. I started with Northern Arizona Ear, Nose and Throat back in July, 2008. You will find me at the checkout desk. I really enjoy working with Dr. Downs and helping his patients with their care in any way I can. If you have questions, please give me a call.

“Yesterday is history, tomorrow is a mystery, and today is a gift called the present.”   


staff-Gina2Gina - Office Manager

Contact her for: General office matters and billing questions

My name is Gina, and I have been at Northern Arizona ENT since 2005. When I'm not working on billing/coding, I'm taking care of management duties. Please call if I can assist you. It's a pleasure to work with a doctor who has such compassion for his patients.

"Of all the things you wear, your expression is the most important."   


staff-JulieJulie - Claims, Collections and Insurance Billing

Contact her for: Billing - including payment plans and any questions regarding charges or payments.

Please call if I can assist you with any questions or concerns regarding billed charges, insurance payments and collections. Make sure to have your explanation of benefits and bill in front of you when you call so that I can help you.

“Memories establish the past; senses perceive the present; imaginations shape the future.”   


staff-JudyJudy - Back Office Patient Care

Contact her for: Lab Work and Prescriptions. She is the Medical Assistant for Dr. Downs.

Hi! I am Judy. I started with Northern Arizona Ear, Nose and Throat in 2014. You’ll know it’s me by my brightly colored scrubs and smile! I want to make sure your visit with us is a positive one. NAENT is a very exciting place to work!

“Faith, hope and love”


staff-KatieKatie - Front Office Coordinator and Surgical Scheduler

Contact her for: Appointments, Referrals, Surgery Scheduling, Payments, and anything else I can help you with.

Hi! My name is Katie and I started with Northern Arizona Ear, Nose and Throat in 2013. I will see you when you check in – remember your insurance and ID cards! I will also take care of your surgery scheduling and getting everything authorized before you have surgery. Working with Dr. Downs and the staff makes every day fun!

“When you love and laugh abundantly, you live a beautiful life!”